Privacy policy

Refund & Exchange Policy

At [Auream], we strive to provide a premium shopping experience and ensure that every order meets your expectations. Please review our refund and exchange policy carefully before placing your order.

Exchange Policy

* Exchanges are available within 2 days from the date of receiving your order.
* The product must be:
    * Unused and in its original condition.
    * Returned with original packaging, accessories, and invoice.
* Exchanges are subject to product availability.

Refund Policy

* Refunds are only accepted in case of:
    * Receiving a defective or damaged item.
    * Receiving the wrong product.
* Refund requests must be submitted within 48 hours of receiving the order, along with clear photos/videos showing the issue.
* Once the returned item is inspected and approved, the refund will be processed through the original payment method within 5–10 business days.

Non-Refundable Items

* Products that show signs of use or damage caused after delivery.
* Items returned without original packaging.
* Sale or discounted items unless received damaged.

Shipping Fees

* Shipping fees are non-refundable.
* In case of exchange or return for reasons unrelated to product defects, shipping costs are covered by the customer.

How to Request an Exchange or Refund

To request an exchange or refund, please contact us through:

* Instagram Direct Messages
* WhatsApp

Please include:

* Order number
* Full name
* Reason for request
* Photos/videos if needed

By placing an order on our website, you agree to the terms stated above.